The short version
You have 30 days from delivery to tell us something isn't right. If the item is faulty, damaged or not what was described, we'll replace it or refund you in full.
If it arrived damaged or faulty
Email us a photo within 30 days of delivery. You do not need to ship a damaged item back to us — the photo is enough. We'll send a replacement or refund you, whichever you prefer.
If you simply changed your mind
Also fine, within the same 30 days, as long as the item is unused and in its original packaging. Return postage in this case is yours to cover, since we can't recover the outbound cost. Message us first and we'll give you the return address — please don't send anything back before you've heard from us, or we may not be able to match it to your order.
How refunds are paid
Refunds go back to the original payment method. Once approved, they typically appear within 5–10 business days depending on your bank.
What isn't covered
Damage from misuse, and items returned after the 30-day window has closed.
Cancelling an order
If your order hasn't shipped yet, we can usually cancel it outright. Get in touch as soon as you can.