The short version
You have 30 days from delivery to tell us something isn't right. If the item is faulty, damaged, not what you ordered, or never arrived, we'll replace it or refund you in full.
If it arrived damaged, faulty or wrong
Email us at ebabayan007@gmail.com with your order number and a photo within 30 days of delivery. You do not need to ship anything back — the photo is enough. We'll send a replacement or refund you, whichever you prefer.
If you changed your mind
Because our products ship directly from overseas production partners, we can't take change-of-mind items back. Instead, within 30 days of delivery we'll refund 30% of the item price and you keep the product. Email us with your order number to arrange it.
If your order never arrives
If your tracking shows no delivery by 30 days after the estimated delivery window, email us and we'll replace the order or refund you in full.
How refunds are paid
Refunds go back to the original payment method. Once approved, they typically appear within 5–10 business days depending on your bank.
What isn't covered
Damage from misuse, disassembly or modification, and requests made after the 30-day window has closed.
Cancelling an order
If your order hasn't shipped yet, we can usually cancel it outright. Get in touch as soon as you can — orders go to our fulfilment partners within 1–2 business days.