Refund policy
You have 30 days from the day your order arrives to request a return.
To be eligible, the item must be in the condition you received it — unused, with all parts and accessories, in its original packaging. Please keep your order confirmation email as proof of purchase.
To start a return, email us at [your support email] with your order number and what's wrong. We reply within 24 hours with next steps and, where a return is needed, the address to send it to. Please don't ship anything back before you've heard from us — parcels sent without an approved return can't be processed.
Damaged, defective or wrong items
Check your order when it arrives. If something is broken, faulty, or not what you ordered, email us a photo within 30 days. In most cases we'll replace it or refund you straight away and you won't need to send anything back. We cover the cost.
Changed your mind
Also fine, within the same 30 days, as long as the item is unused and in its original packaging. For change-of-mind returns the return postage is yours to cover, since we can't recover what we paid to send it out.
Items we can't take back
- Items returned more than 30 days after delivery
- Items damaged through use, disassembly or modification
- Gift cards
Cancelling an order
If your order hasn't shipped yet we can usually cancel it and refund you in full. Email us as soon as you can — orders go to our fulfilment partners within 1–2 business days.
Refunds
Once we've approved your return, or received your photos for a damaged item, we'll refund your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we confirmed your refund and nothing has arrived, email us.
Exchanges
The quickest way to swap something is to return the original and place a new order once your return is approved.