Refund policy
You have 30 days from the day your order arrives to tell us something isn't right.
Damaged, faulty, wrong or missing items
Email us at ebabayan007@gmail.com with your order number and a photo within 30 days of delivery. We'll replace the item or refund you in full. You do not need to ship anything back, and we cover all costs. If your tracking shows no delivery 30 days after the estimated delivery window, email us and we'll replace the order or refund you in full.
Changed your mind
Because our products ship directly from overseas production partners, we can't take change-of-mind items back. Instead, within 30 days of delivery we'll refund 30% of the item price and you keep the product. Email us with your order number to arrange it.
Not covered
- Damage caused by misuse, disassembly or modification
- Requests made more than 30 days after delivery
- Gift cards
Cancelling an order
If your order hasn't shipped yet we can usually cancel it and refund you in full. Email us as soon as you can — orders go to our fulfilment partners within 1–2 business days.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we confirmed your refund and nothing has arrived, email us.